We need you - Customer Support | Vequehomestay

We need you

FANPAGE CUSTOMER SUPPORT

Inspiring by the urge to show all of the travelers the most authentic of Vietnam, by the desire to make every single staying experience of you the most comfortable like staying at home, we challenged our mind and search from bottom of our heart, to create Veque Homestay chain. 


Veque Homestay is a chain of homestay including different room types: from modern convenient apartment condo to authentic Old Quarter rooms, from the heart of the Old Quarter house to the quite France-style downtown villa... We put our heart to every single accommodation we built, and deliver those hosting experience to our guests with care and love. With the experience of serving nearly 1000 guests, we hardly fail to make our guests have the most local experience with accommodation and food, and also ensure they always feel being welcomed like home.

WHAT YOU DO​

  Sale & Response to customers' inquiries on Sale page

  • Responding to customers' inquires on Fanpage & Website

  • Receiving & responding to Hotline inquires calls

  • Performing sale to all inquires from company's different Marketing Channel

  • Receiving, handling and responding to issues araise during guests' staying

  • Supporting, communicating and chatting with guests

 

  Follow the Sale KPI & target

  • Closely following and tracking on Sale KPI & target with CEO and Marketing Team

  • Proposing updates/ solutions to increase Sale 

  • Regularly tracking on OTAs/ Fanpage/ Website channels Rating and feedback to Cleaning Service and Manager

  Collaborating with other Teams

  • Updating work status with other Teams daily (Host Team, Accountant, Marketing, CEO...)

  • Promptly addressing the issues when arises and prose the solution 

  • Updating the payment into the Financial Statement sheet (if any)

WHAT WE NEED FROM YOU

  • Fulltime staff needed only

  • Free Office hour: Required to be presented at the office at least 5 days/ week, 1 day off per week upon request

  • Working Hour: 8:00 - 22:00 online working on Probation month, after that working Hour will be divided by Shift

  • Laptop & vehicle is required

 

WHAT YOU GET

  • Basic salary range 6,000,000 - Sale Commission from 1,000,000 - 4,000,000 VND/month if exceeding KPIs

  • Monthly bonus and commission

  • Domestic or abroad team building travel (with support fee)

  • Inhouse or​ paid training course if proposing

HOW TO APPLY

​  Send us your CV at the address vequehomestay@gmail.com or just pick up your phone and call us directly on +84345005538.

WAIT! YOU HAVE A GIFT FROM US!

Register now for a voucher of 100,000VND

© 2023 by Rose & Viet

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